If you have an issue with your order, contact us directly within 4 weeks (28 days) of product delivery and provide all necessary information and photographic evidence. After investigation, we will determine if you are eligible to receive a replacement at no cost to you.
Orders are refundable when:
- We are unable to produce part or all of your order due to a limitation of our manufacturing equipment.
- You request a change or cancellation to the order and the order has not started production.
- We may hold an order due to a design or an artwork concern
Orders are NOT refundable for reasons including the following:
- The wrong size/color is ordered. Make sure you select the right color and size
- The uploaded artwork was not of good quality and printed pixelated or incorrectly.
- There’s verification that the package was lost (in this case, we usually reprint and reship the order).
- There are small variations within a wholesale order. This is normal due to our processes.
- An item was damaged in transit.